Frequently Asked Questions
Everything you need to know about shopping with Brick Electronics.
Are all products sold on Brick authentic and covered by warranty?
Yes, every product we sell is 100% authentic and sourced directly from authorized manufacturers. All electronics include a standard one-year manufacturer warranty, with extended protection plans available at checkout.
How long does shipping take and is it insured?
Standard shipping typically takes 3-5 business days. All orders over $200 are fully insured and require a signature upon delivery to ensure your high-value gear arrives safely.
What is your return policy for opened electronics?
We offer a 30-day return policy. Items must be returned in their original packaging with all accessories. Please note that opened software or hygiene-related items like in-ear headphones may be subject to a restocking fee.
Do you offer technical support if I have trouble setting up my device?
Absolutely. Our 'Brick Tech Team' is available via live chat or email to assist with initial setup, firmware updates, and troubleshooting for any hardware purchased through our store.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm and Klarna, allowing you to pay for your tech in monthly installments.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to our real-time tracking portal, where you can monitor your package's journey to your doorstep.